Refund policy

•Refund Policy:

At Lumière Co, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

•Returns:

Returns are accepted within 7 days of receiving your order.

Items must be unused, undamaged, and in their original packaging.

Products damaged due to misuse or improper handling are not eligible for return.

•Non-Returnable Items

The following items cannot be returned:

•Used products

•Damaged items caused by customer handling

•Customized or special-order items

•Refunds:

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

•If approved:

Refunds will be processed within 5–10 business days.

Shipping charges are non-refundable unless the item arrived damaged or incorrect.

•Damaged or Incorrect Products:

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item.

•Contact:

For return or refund requests, contact us through our official Instagram page or store contact details.